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COVID-19 Update/December 16, 2020

By Uncategorized

Mercy Ridge is working with Walgreens pharmacy to provide vaccination for residents in priority levels of care as determined by the CDC and local state vaccination plans. This includes residents in skilled care, Assisted Living and Memory Care, as well as, community staff. The vaccine is completely voluntary and will be administered by a professional through our partner pharmacy. Walgreens will inform Mercy Ridge when residents can receive the two dose vaccine based on the protocols identified by the manufacturer.

For more information:

Governor Larry Hogan – Official Website for the Governor of Maryland

10.19.2020_Maryland_COVID-19_Vaccination_Plan_CDCwm.pdf

https://www.lcsnet.com/covid-19-update/

Life Care Services Ranked Highest in Customer Satisfaction by J.D. Power

By News

Life Care Services Ranked Highest in Customer Satisfaction

 

It’s a Proud Time to Live at Mercy Ridge

 

Our management company, Life Care Services®, An LCS® Company, ranked highest in customer satisfaction with independent living senior living communities two years in a row — and we have you to thank for it. This award demonstrates that residents and their families are receiving the care and service they absolutely deserve.

 

The award for Highest in Customer Satisfaction among Independent Living Senior Living Communities encompasses six individual resident-experience factors. We’re excited to say that, not only did Life Care Services win the overall category, but it also ranked highest within each of the six factors:

 

  • Resident activities
  • Community staff
  • Price paid for services received
  • Resident apartment/living unit
  • Community building and grounds
  • Dining

 

“Life Care Services is privileged to serve nearly 40,000 seniors across the nation. We are honored to be ranked highest in customer satisfaction with independent senior living communities for two years in a row by J.D. Power,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “This award represents the voice of our residents and is a testament to our commitment to serve the customer first and foremost.

Nelson notes this year’s award is especially meaningful given the unique circumstances of the pandemic. “I’d like to recognize the heroic efforts of our community staff who serve residents each and every day. Their diligence and perseverance provides residents with the best senior living experience possible,” says Nelson.

Life Care Services ranked highest in independent living resident overall satisfaction with a score of 855 in the J.D. Power 2020 U.S. Senior Living Satisfaction Study. The study is based on responses from 4,992 residents, or their decision-maker, living in an independent, assisted-living or memory care community within the previous three years.

 

What Does This Mean for our Residents?

 

We are deeply grateful to know that our hard work is valued, and we at Mercy Ridge want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents.

 

If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page.

 

Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards for more details.

COVID-19 Update: Opening up Our Community – 11/6

By News

Opening up Our Community

Many state and county governments are releasing plans to reopen the economy to essential businesses.  While this is an encouraging sign, please know this process will be thoughtfully considered at Mercy Ridge. We will implement a multi-phased approach when reopening our community.  As we serve vulnerable adults throughout our community, Mercy Ridge’s reopening phases may differ than the state’s or county’s phased approach. We will base decisions for each phase on state and regional criteria, advice from public health officials, and the health status of our community.  We will evaluate how we shift our protocols after we know our community is no longer at risk, and with careful consideration of the guidance offered by the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), and local and state health departments.

We are all looking forward to the day when we can resume our lives as a community and gather with our friends, yet the health and safety of residents and employees must remain our highest priority. From the beginning, we have taken on this challenge as a marathon rather than a sprint. There are no short cuts or easy answers to how we reduce our risk to COVID-19 and it’s as important as ever that we continue to remain focused on protecting ourselves and supporting each other. We want to keep you informed regarding what services will re-open and our policies on visitors to the community.

In the upcoming weeks, and until further notice, Mercy Ridge will continue to follow the heightened precautionary measures currently in place. These practices include following social distancing protocols, wearing masks, and visitation restrictions. We understand the risks posed to our community from COVID-19 and remain committed to our processes. As the situation evolves, and we make changes to our protocols, residents, employees and families will be notified first. We will work to keep you informed via our website.

Thank you for your patience, your support, and for embodying the hopeful spirit that Mercy Ridge is known for as we continue to navigate this process together. If you have specific questions on how Mercy Ridge will re-open, please contact ddenton@mercyridge.com or (410) 561-0200 for local information. For more information about COVID-19 and our national response to COVID-19, go to https://www.lcsnet.com/covid-19-update/.

Coronavirus Update

By News

The health, safety and well-being of our residents, employees and families is always a priority at our community.  With the coronavirus (COVID-19) in the news and in the minds of many, we want to address actions, which are taking place related to this concern.

Some of the actions we are addressing include:

  • Consistent updates and communication to those who live and work at the community.
  • Evidence-based precautions that align with guidelines provided by the CDC.
  • Reviewing emergency preparedness and response measures in the event that a virus impacts our community or the surrounding area.
  • Changes to our travel and visitation guidelines for all employees, partners and guests.

We are closely monitoring local, state and federal health agencies to ensure we can respond quickly and effectively to protect our community and mitigate risks of an outbreak.

We will continue to remain vigilant in our efforts to preserve the health and safety of our community.

If you have questions, concerns or need more information, please contact (410) 561-0200.

Helpful Resources

Mercy Ridge’s Management Company Ranked #1 In J.D. Power Study

By News

Mercy Ridge, managed by Life Care Services®, An LCS® Company, announced that its management company ranked highest in customer satisfaction in the J.D. Power 2019 U.S. Senior Living Study. Mercy Ridge is proud to be a part of Life Care Services, which achieved the highest score in all seven study factors: resident services and activities; community staff; food and beverage; new resident orientation; resident cost; community and grounds; and resident apartment unit. Life Care Services, the nation’s second-largest senior living operator, scored 843 on a 1,000-point scale, a full 49 index points above the second-highest performing senior living organization.

The J.D. Power 2019 U.S. Senior Living Study examines industry-level performance metrics of senior living providers, and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty. The study’s comprehensive view of the senior living resident experience provides an independent and objective measure of the overall satisfaction levels among U.S. customers.

“Our company is committed to providing the resources for communities to deliver an exceptional resident experience driven by innovation, signature programs and quality services. The J.D. Power award represents the voice of the senior living customer, and I can’t think of a more important voice than that of the residents we serve,” says Joel Nelson, president and CEO of LCS, the parent company for Life Care Services. “Mercy Ridge’s employees have a passion for serving seniors, and their dedication to its residents continually inspires me.”

J.D. Power surveyed 3,021 residents, family members, and friends of residents living in independent living, assisted living, or memory care communities across the United States.