Life Care Services ranked #1 in Independent Living, for the fifth year in a row, and added a #1 ranking for Assisted Living/Memory Care in the 2023 J.D. Power Customer Satisfaction Study.

DES MOINES, Iowa. Nov. 15, 2023 — Mercy Ridge’s management company, Life Care Services, An LCS Company, has been recognized as #1 in Resident Satisfaction among Independent Senior Living Communities for the fifth consecutive year and added a #1 in Customer Satisfaction among Assisted Living/Memory Care Communities. The awards make Life Care Services the most awarded Senior Living Provider in the nation. The J.D. Power 2023 U.S. Senior Living Satisfaction Study recognized Life Care Services for excellence in:

• Independent Living: Five consecutive years as #1 in customer satisfaction among independent senior living providers. Life Care Services also achieved the highest score in all six factors of resident satisfaction: dining, community building/grounds, resident apartment, price paid for services received, community staff and resident activities.
• Assisted Living/Memory Care: First place in Assisted Living and Memory Care customer satisfaction in the first year Life Care Services Assisted Living and Memory Care residents and families were surveyed. The company achieved the highest score in five of the six factors of resident satisfaction: dining, community building/grounds, price paid for services received, community staff and resident activities.

“Receiving this recognition from J.D. Power, one of the most respected consumer insights organizations in the world, demonstrates our focus on the most important part of our business: our residents and their families,” said Joel Nelson, CEO of LCS, the parent company of Life Care Services. “For five consecutive years, nearly 40,000 residents have expressed their confidence in our company and communities, I couldn’t be more thankful for our team members for their hard work and dedication.”

Life Care Services provides senior living management solutions to more than 140 communities nationwide. Those solutions include the LCS Signature Experiences that elevate hospitality and ensure quality care.

The J.D. Power 2023 U.S. Senior Living Satisfaction Study is based on responses from residents living in an independent, assisted living or memory care senior living community within the previous three years. For more information about the J.D. Power U.S. Senior Living Satisfaction Study, visit https://www.jdpower.com/business/jd-power-us-senior-living-satisfaction-study-award-information.

For more information about Mercy Ridge visit our website at mercyridge.com or call us at 410-561-0200.

About Life Care Services

Life Care Services, An LCS Company, has the experience required to grow community financial performance, increase occupancy, and develop new lifestyle and health initiatives to meet consumer expectations and help communities thrive. With a long track record of excellence, Life Care Services sets itself apart from other senior living companies with its unique, comprehensive portfolio of support services. Life Care Services is the nation’s third largest operator of senior living communities and has expertise in the management of both Life Plan and Rental communities. From independent living to assisted living, skilled nursing to memory care, at Life Care Services, Experience Is Everything. For more information, visit www.LCSnet.com.

We are thrilled to announce that LCS® has been named a Gallup Exceptional Workplace Award Winner for 2023. This prestigious award recognizes organizations that have achieved exceptional performance in employee engagement and workplace culture. Read More

Life Care Services Awarded Highest Customer Satisfaction Among
Senior Independent Living Providers for the 4^th Consecutive Year

Mercy Ridge, managed by Life Care Services^®, An LCS^® Company, announced that its management company ranked highest in customer satisfaction with independent senior living providers for the fourth consecutive year in the J.D. Power 2022 U.S. Senior Living Satisfaction Study. Mercy Ridge is proud to be a part of Life Care Services, which also achieved the highest score in all six factors of independent living resident satisfaction: resident activities, community staff, price paid for services received, resident apartment/living unit, community building and grounds, and dining. 

The J.D. Power 2022 U.S. Senior Living Study examines industry-level performance metrics of senior living providers and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty.

“Life Care Services is honored to again be recognized as the best in customer satisfaction among independent senior living providers,” said Joel Nelson, CEO of LCS, the parent company of Life Care Services. “Receiving this award for a fourth consecutive year is a significant accomplishment, especially considering our teams serve nearly 40,000 residents in more than 30 states. This award recognition is the result of our team’s focus on providing the best independent senior living experience for our residents.”  

Life Care Services ranked highest in independent living resident overall satisfaction with a score of 841 in the J.D. Power 2022 U.S. Senior Living Satisfaction Study, 24 points higher than the prior year. The study is based on responses from residents of the largest* U.S. independent senior living providers within the previous three years.

To schedule an experience and learn more about Mercy Ridge, request a visit online or call (410) 561-0200. 

About Life Care Services^® 

Life Care Services, An LCS Company, has the experience required to boost community financial performance, increase occupancy, and develop new lifestyle and health initiatives to meet consumer expectations and help communities thrive. With a long track record of excellence, Life Care Services sets itself apart from other senior living companies with its unique, comprehensive portfolio of support services. Life Care Services is the nation’s second largest operator of senior living communities and has expertise in the management of both Life Plan and Rental communities. From independent living to assisted living, skilled nursing to memory care, at Life Care Services, Experience Is Everything. For more information, visit lifecareservicesLCS.com.

*Independent living providers included in the study must have had at least 7,000 living units and could not solely operate entrance-deposit communities. Included assisted living/memory care providers must have had at least 10,000 assisted living and/or memory care living units. Living unit data based on the Argentum Largest Providers Report, 2021.

Nation’s second-largest senior living operator receives highest score in all 6 factors

Mercy Ridge is excited to announce our management company, Life Care Services, has become the first and only senior living company to rank first in customer satisfaction for three consecutive years among independent senior living communities in the J.D. Power 2021 – Senior Living Satisfaction Study. Life Care Services also achieved the highest score in all six factors of satisfaction: resident activities, community staff, price paid for services received, resident apartment/living unit, community building and grounds, and dining.

“Life Care Services is honored to be recognized by our customers as the best among independent senior living communities for the third consecutive year,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “We are privileged to serve nearly 40,000 seniors across the nation. This recognition is meaningful because our residents recognize and value our commitment to serving them first and foremost, even as our industry navigated challenges over the past year.”

Life Care Services ranked highest in independent living resident overall satisfaction with a score of 817 in the J.D. Power U.S. Senior Living Satisfaction Study. The study is based on responses from residents living in an independent senior living community within the previous three years.

“For 50 years, our employees have been dedicated to creating opportunities for purposeful living filled with rich experiences,” added Nelson. “There is nothing better than seeing how our employees have impacted those we serve and how that dedication has made a difference for our residents and customers.”

What Does This Mean for our Residents?

We are deeply grateful to know that our hard work is valued, and we at Mercy Ridge want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents.

If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page.

Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards for more details.

Life Care Services Ranked Highest in Customer Satisfaction

It’s a Proud Time to Live at Mercy Ridge

Our management company, Life Care Services®, An LCS® Company, ranked highest in customer satisfaction with independent living senior living communities two years in a row — and we have you to thank for it. This award demonstrates that residents and their families are receiving the care and service they absolutely deserve.

The award for Highest in Customer Satisfaction among Independent Living Senior Living Communities encompasses six individual resident-experience factors. We’re excited to say that, not only did Life Care Services win the overall category, but it also ranked highest within each of the six factors:

• Resident activities
• Community staff
• Price paid for services received
• Resident apartment/living unit
• Community building and grounds
• Dining

“Life Care Services is privileged to serve nearly 40,000 seniors across the nation. We are honored to be ranked highest in customer satisfaction with independent senior living communities for two years in a row by J.D. Power,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “This award represents the voice of our residents and is a testament to our commitment to serve the customer first and foremost.

Nelson notes this year’s award is especially meaningful given the unique circumstances of the pandemic. “I’d like to recognize the heroic efforts of our community staff who serve residents each and every day. Their diligence and perseverance provides residents with the best senior living experience possible,” says Nelson.

Life Care Services ranked highest in independent living resident overall satisfaction with a score of 855 in the J.D. Power 2020 U.S. Senior Living Satisfaction Study. The study is based on responses from 4,992 residents, or their decision-maker, living in an independent, assisted-living or memory care community within the previous three years.

What Does This Mean for our Residents?

We are deeply grateful to know that our hard work is valued, and we at Mercy Ridge want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents.

If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page.

Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards for more details.