We are thrilled to announce that LCS® has been named a Gallup Exceptional Workplace Award Winner for 2023. This prestigious award recognizes organizations that have achieved exceptional performance in employee engagement and workplace culture. Read More
Life Care Services Awarded Highest Customer Satisfaction Among
Senior Independent Living Providers for the 4th Consecutive Year
Mercy Ridge, managed by Life Care Services®, An LCS® Company, announced that its management company ranked highest in customer satisfaction with independent senior living providers for the fourth consecutive year in the J.D. Power 2022 U.S. Senior Living Satisfaction Study. Mercy Ridge is proud to be a part of Life Care Services, which also achieved the highest score in all six factors of independent living resident satisfaction: resident activities, community staff, price paid for services received, resident apartment/living unit, community building and grounds, and dining.
The J.D. Power 2022 U.S. Senior Living Study examines industry-level performance metrics of senior living providers and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty.
“Life Care Services is honored to again be recognized as the best in customer satisfaction among independent senior living providers,” said Joel Nelson, CEO of LCS, the parent company of Life Care Services. “Receiving this award for a fourth consecutive year is a significant accomplishment, especially considering our teams serve nearly 40,000 residents in more than 30 states. This award recognition is the result of our team’s focus on providing the best independent senior living experience for our residents.”
Life Care Services ranked highest in independent living resident overall satisfaction with a score of 841 in the J.D. Power 2022 U.S. Senior Living Satisfaction Study, 24 points higher than the prior year. The study is based on responses from residents of the largest* U.S. independent senior living providers within the previous three years.
To schedule an experience and learn more about Mercy Ridge, request a visit online or call (410) 561-0200.
About Life Care Services®
Life Care Services, An LCS Company, has the experience required to boost community financial performance, increase occupancy, and develop new lifestyle and health initiatives to meet consumer expectations and help communities thrive. With a long track record of excellence, Life Care Services sets itself apart from other senior living companies with its unique, comprehensive portfolio of support services. Life Care Services is the nation’s second largest operator of senior living communities and has expertise in the management of both Life Plan and Rental communities. From independent living to assisted living, skilled nursing to memory care, at Life Care Services, Experience Is Everything. For more information, visit lifecareservicesLCS.com.
*Independent living providers included in the study must have had at least 7,000 living units and could not solely operate entrance-deposit communities. Included assisted living/memory care providers must have had at least 10,000 assisted living and/or memory care living units. Living unit data based on the Argentum Largest Providers Report, 2021.
Mercy Ridge is excited to announce our management company, Life Care Services, has become the first and only senior living company to rank first in customer satisfaction for three consecutive years among independent senior living communities in the J.D. Power 2021 – Senior Living Satisfaction Study. Life Care Services also achieved the highest score in all six factors of satisfaction: resident activities, community staff, price paid for services received, resident apartment/living unit, community building and grounds, and dining.
“Life Care Services is honored to be recognized by our customers as the best among independent senior living communities for the third consecutive year,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “We are privileged to serve nearly 40,000 seniors across the nation. This recognition is meaningful because our residents recognize and value our commitment to serving them first and foremost, even as our industry navigated challenges over the past year.”
Life Care Services ranked highest in independent living resident overall satisfaction with a score of 817 in the J.D. Power U.S. Senior Living Satisfaction Study. The study is based on responses from residents living in an independent senior living community within the previous three years.
“For 50 years, our employees have been dedicated to creating opportunities for purposeful living filled with rich experiences,” added Nelson. “There is nothing better than seeing how our employees have impacted those we serve and how that dedication has made a difference for our residents and customers.”
What Does This Mean for our Residents?
We are deeply grateful to know that our hard work is valued, and we at Mercy Ridge want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents.
If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page.
Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards for more details.
Our community is carefully monitoring current Delta variant positivity rates in the area. Resident and employee safety is our top priority, and our policies are based on local, state and federal guidance. With questions on current policies related to resident safety, please contact our team directly.
The CDC announced on May 13, 2021 that fully vaccinated people can resume activities without wearing a mask or physically distancing, except where required by federal, state, local, tribal, or territorial laws, rules, and regulations, including local business and workplace guidance. According to the CDC, people are considered fully vaccinated:
We share your enthusiasm about the news and are hopeful COVID-19 rates continue to decline. Because our community follows guidance from health and regulatory agencies, our policies reflect the following:
There are no changes to our mask policy for employees at this time, regardless of their vaccination status. The CDC states it isstill learning how effective the vaccines are against variants of the virus that causes COVID-19. For the protection of residents and fellow employees, all community employees must wear masks, regardless of where they work within our community.
The health and safety of residents and employees remains our highest priority. We’ll continue to monitor the situation and adjust our protocol to help ensure the health and safety of our residents and employees. With further questions related to our COVID-19 protocols, please contact us directly.
Our management company, Life Care Services®, An LCS® Company, ranked highest in customer satisfaction with independent living senior living communities two years in a row — and we have you to thank for it. This award demonstrates that residents and their families are receiving the care and service they absolutely deserve.
The award for Highest in Customer Satisfaction among Independent Living Senior Living Communities encompasses six individual resident-experience factors. We’re excited to say that, not only did Life Care Services win the overall category, but it also ranked highest within each of the six factors:
“Life Care Services is privileged to serve nearly 40,000 seniors across the nation. We are honored to be ranked highest in customer satisfaction with independent senior living communities for two years in a row by J.D. Power,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “This award represents the voice of our residents and is a testament to our commitment to serve the customer first and foremost.
Nelson notes this year’s award is especially meaningful given the unique circumstances of the pandemic. “I’d like to recognize the heroic efforts of our community staff who serve residents each and every day. Their diligence and perseverance provides residents with the best senior living experience possible,” says Nelson.
Life Care Services ranked highest in independent living resident overall satisfaction with a score of 855 in the J.D. Power 2020 U.S. Senior Living Satisfaction Study. The study is based on responses from 4,992 residents, or their decision-maker, living in an independent, assisted-living or memory care community within the previous three years.
We are deeply grateful to know that our hard work is valued, and we at Mercy Ridge want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents.
If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page.
Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards for more details.
Opening up Our Community
Many state and county governments are releasing plans to reopen the economy to essential businesses. While this is an encouraging sign, please know this process will be thoughtfully considered at Mercy Ridge. We will implement a multi-phased approach when reopening our community. As we serve vulnerable adults throughout our community, Mercy Ridge’s reopening phases may differ than the state’s or county’s phased approach. We will base decisions for each phase on state and regional criteria, advice from public health officials, and the health status of our community. We will evaluate how we shift our protocols after we know our community is no longer at risk, and with careful consideration of the guidance offered by the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), and local and state health departments.
We are all looking forward to the day when we can resume our lives as a community and gather with our friends, yet the health and safety of residents and employees must remain our highest priority. From the beginning, we have taken on this challenge as a marathon rather than a sprint. There are no short cuts or easy answers to how we reduce our risk to COVID-19 and it’s as important as ever that we continue to remain focused on protecting ourselves and supporting each other. We want to keep you informed regarding what services will re-open and our policies on visitors to the community.
In the upcoming weeks, and until further notice, Mercy Ridge will continue to follow the heightened precautionary measures currently in place. These practices include following social distancing protocols, wearing masks, and visitation restrictions. We understand the risks posed to our community from COVID-19 and remain committed to our processes. As the situation evolves, and we make changes to our protocols, residents, employees and families will be notified first. We will work to keep you informed via our website.
Thank you for your patience, your support, and for embodying the hopeful spirit that Mercy Ridge is known for as we continue to navigate this process together. If you have specific questions on how Mercy Ridge will re-open, please contact ddenton@mercyridge.com or (410) 561-0200 for local information. For more information about COVID-19 and our national response to COVID-19, go to https://www.lcsnet.com/covid-19-update/.
If you or someone in your family is considering an assisted living apartment or assisted living facility — you shouldn’t allow uncertainty to slow or stop your efforts to choose the best assisted living community. Why? For one thing, the clock is ticking on preserving your independence. Typically, the best assisted living communities have a waiting list for their assisted living homes and apartments. The average wait time is 6 months. And with the options of virtual tours and virtual visits available to you now, there’s no reason to let precious time slip away without making progress on your search.
To read the rest of this article, click here: https://www.lifecareservices-seniorliving.com/blog/assisted-living-search/
Mercy Ridge, managed by Life Care Services®, An LCS® Company, announced that its management company ranked highest in customer satisfaction in the J.D. Power 2019 U.S. Senior Living Study. Mercy Ridge is proud to be a part of Life Care Services, which achieved the highest score in all seven study factors: resident services and activities; community staff; food and beverage; new resident orientation; resident cost; community and grounds; and resident apartment unit. Life Care Services, the nation’s second-largest senior living operator, scored 843 on a 1,000-point scale, a full 49 index points above the second-highest performing senior living organization.
The J.D. Power 2019 U.S. Senior Living Study examines industry-level performance metrics of senior living providers, and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty. The study’s comprehensive view of the senior living resident experience provides an independent and objective measure of the overall satisfaction levels among U.S. customers.
“Our company is committed to providing the resources for communities to deliver an exceptional resident experience driven by innovation, signature programs and quality services. The J.D. Power award represents the voice of the senior living customer, and I can’t think of a more important voice than that of the residents we serve,” says Joel Nelson, president and CEO of LCS, the parent company for Life Care Services. “Mercy Ridge’s employees have a passion for serving seniors, and their dedication to its residents continually inspires me.”
J.D. Power surveyed 3,021 residents, family members, and friends of residents living in independent living, assisted living, or memory care communities across the United States.
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A Joint Venture of Mercy Health Services and The Roman Catholic Archdiocese of Baltimore, located on the beautiful Stella Maris campus in Timonium, Maryland. Mercy Ridge is committed to providing equal housing opportunities for all races, religions, ethnic groups and disabilities. ©Mercy Ridge. All rights reserved.